services and facilities
services and facilities

Privileges and Complimentary Services

Special Notice

From 10 April 2020 onwards, Free In-town Check-in Service will be suspended until further notice.

Free In-town Check-in Service

To ensure your journey gets off to a great start, a free In-town Check-in service is available for many major airlines at Hong Kong and Kowloon stations.

Simply check-in^ and collect your boarding pass between 120 minutes and one full day* ahead of your scheduled flight departure time. (Passengers must use an Octopus or an Airport Express ticket to enter the In-town Check-in area. The full fare will be deducted at the In-town Check-in entry gate, with no further charge being made at the platform entry gate).

*The exact service hours for airlines is subject to the individual airlines¡¦ flight schedule, and you are advised to contact your airline for updated information. Please click here for the contact numbers of airlines providing an In-town Check-in service.

^ In-town Check-in service is provided for any passenger with baggage where the total size does not exceed 145cm (length) x 100cm (width) x 85cm (height) and weight not exceeding 70kg. For enquiries of individual airline restriction on baggage size, please check with your airline.